For the purpose of this Privacy Policy, “Baiada” “we”, “us” or “our” means collectively and/or individually Baiada Pty Ltd (ABN 47 000 426 808), Baiada Poultry Pty Limited (ABN 96 002 925 948), Bartter Enterprises Pty Limited (ABN 22 000 451 374), BPL Adelaide Pty Limited (ABN 40 108 037 798), BPL Commodities Pty Limited (ABN 12 650 934 919), BPL Melbourne Pty Limited (ABN 49 115 955 541 which trades as Rainbow Valley Turkeys), BPL Proteins Pty Limited (ABN 54 672 498 118), Tangaratta Stockfeeds Pty Limited (ABN 51 001 278 584), and each other related body corporate of any of the named Baiada entities.
This Privacy Policy is intended to provide an overview of our policies in respect of handling and management of personal information. Other policies and notices may supplement this Privacy Policy. For example, when we collect personal information from you, we may advise a specific purpose for collecting that personal information, in which case we will handle your personal information in accordance with that purpose. If you have any queries about our management of your personal information, please contact us for further information.
Wherever we collect, hold, use, disclose or otherwise deal with personal information we are subject to the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APP) contained within the Privacy Act.
We will rely on any applicable exemptions in the Privacy Act.
PERSONAL INFORMATION
This Privacy Policy uses the term “personal information” which is defined in the Privacy Act as any information or opinion (whether true or not, and whether recorded in a material form or not) that is capable of identifying you.
COLLECTION OF PERSONAL INFORMATION
We may collect personal information directly from you unless it is unreasonable or impracticable to do so and will limit the personal information we collect to that which is reasonably necessary for our functions or activities.
We collect personal information in a number of ways, including:
- Through application and other forms;
- By email or other written mechanism;
- In a telephone call;
- In person;
- Through transactions/commercial dealings/promotions;
- Through our websites;
- Through our online systems;
- Through surveillance cameras; and
- By technology that is used to support communications between us.
Where you have explicitly opted-in, we may also use the following technologies to collect technical information and general analytics about you;
- Cookies (which are data files that are placed on your device and often include an anonymous unique
identifier – refer to “Cookies” section below for more information); - Pixels (invisible image embedded in digital content to collect user data, such as how you browse our
website); and - Software development kits.
You may opt-out to the use of any of the above technologies at any time by contacting us via our details below (or through your internet browser, if applicable).
KINDS OF PERSONAL INFORMATION WE COLLECT
We may collect personal information such as:
- Customer/ supplier business contact details (names, addresses, phone numbers, email addresses),
officer’s home addresses and phone numbers, bank account details, credit card information, other financial information from financial institutions, information from regulatory bodies, providers of credit information and trade referees; - Names and contact details of persons who contact us with requests for information and/or queries,
including through Baiada’s website; - Information about our employees and contractors relevant to their employment or contract with us,
and information about applicants/candidates seeking employment with us, including name, date of
birth, gender, marital status, employment history, references, resume, qualifications, contact
information, photographs, passport, visa/working rights entitlement, drivers & other machinery
licences, bank account/payment details, emergency contact, Medicare and taxation details/TFN,
criminal record and medical and health information (including for health and safety purposes, in line
with the nature of our business) such as functional capacity/physiotherapy assessment, drug and
alcohol testing, spirometry testing, hearing assessment, vision testing; - Biometric data, including via fingerprint/optical scan devices, and biosecurity/quarantine data, from
employees, contractors and others who require access to our premises; - Data collected from visitors to our websites including general analytics, device information, IP addresses, web browser type, cookie IDs, geolocation data and the data that you download (such as web pages or document files) and the time taken;
- CCTV/surveillance footage at plants, mills, hatcheries, farms, offices, retail shops and our other workplace sites;
- Information collected from promotions/marketing; and
- Credit information of individuals other than from providers of credit information (e.g. where a company’s director/guarantor credit information is required for a credit application) (refer to our Credit Reporting Policy for more information).
We may also hold other personal information that you volunteer to us.
We may, in some circumstances, collect personal information about you from third parties, in which case we will take reasonable steps to notify you of that information and the circumstances of its collection. Specific circumstances where we collect personal information from third parties may include:
- Web hosting providers, service providers and our product promotions (which are drawn by third parties);
- Directors, partners or authorised persons in your employ;
- Equifax or any other credit reporting body;
- ASIC;
- Trade references; and
- Audience building and advertising optimisation platform providers.
USE AND DISCLOSURE OF PERSONAL INFORMATION
We will generally only use or disclose your personal information for the purpose for which we collected it, and for related purposes we consider will be within your reasonable expectations. Otherwise, we will seek your consent prior to using or disclosing your personal information for another purpose (unless we are required or permitted by law to do so without seeking permission).
We generally collect, hold, use and disclose your personal information to enable us to perform our functions and activities, including:
- To administer our dealings with suppliers of products and services;
- To supply products and services to our customers;
- To respond to you with respect to any issues or complaints or information requests;
- To assess our customers’ credit worthiness;
- To contact you for marketing or other promotional purposes about the goods and services offered by us;
- To enable your involvement in promotions and other activities you participate in;
- Streamline and personalise your experience within our websites, and to aggregate data about our
visitors and other statistics to allow for more efficient operation of our websites; - For analytical tracking purposes to optimise our advertising material and strategies;
- To consider potential candidates for a role with us;
- To administer our payroll and other dealings with our employees and contractors whom provide services;
- For the purpose of accessing Baiada’s premises, identity verification and timekeeping;
- To comply with legal obligations to notify individuals; and
- To engage in other activities where required or permitted by law.
If we do not collect this personal information from you, there may be a range of consequences. For example we may not be able to provide you with the products, services or assistance that you request. If you are an employee or contractor, or an applicant for employment, and we do not collect the personal information, you may not be permitted to enter or work at our sites.
If we use your personal information to contact you for the purposes of marketing and promotional purposes, we will give you the opportunity to opt-out so that your information will not be used for future marketing communications. If you do not opt-out then you will be taken to have consented to receiving such communications from us. There are no consequences of opting out of marketing and promotional communications except that you will no longer receive them.
DISCLOSURE TO OTHER ORGANISATIONS AND OVERSEAS
We may disclose personal information to third parties including:
- To regulatory bodies;
- To our related bodies corporate;
- To credit reporting bodies (see our Credit Reporting Policy for more information);
- To any suppliers/contractors of ours whom are engaged to provide goods or services in connection with the purposes described in this Privacy Policy (including printers, mailing houses, market research companies, advertising platform providers and IT service providers). We enter into contractual agreements with these organisations to ensure that information we disclose is used only for the limited purposes for which we have provided it;
- To our professional advisers and any potential third party acquirer of our business or assets;
- Where you have otherwise consented to the use or disclosure; and
- If it is otherwise permitted or required by the Privacy Act or any other law.
We may disclose your personal information to overseas recipients, including to the United States of America, the European Union and Singapore, if it is required to fulfil the purpose for which we collected it, in which case we must take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles as required by Australian Privacy Principle 8.
STORAGE OF PERSONAL INFORMATION
We will take reasonable steps to protect your personal information from misuse, interference and loss as well as unauthorised access, modification or disclosure. Information may be stored on our on-premise servers, or on secure third-party servers off-site.
Specific security measures we employ include password protection, firewalls, encryption, deletion of duplicate data files, storage in a single location with restricted access, and implementing regular software updates and security patches. We undertake regular monitoring and improvement of our practices and systems to ensure the effectiveness our security policies.
Physical files containing personal information are stored in secure locations with restricted access under ‘lock and key’.
We will endeavour to destroy or de-identify your personal information as soon as it is no longer required by us (where permitted by law).
COOKIES
We use a feature of your internet browser called a “cookie” to assign a user ID. Cookies identify your computer to our servers when you visit our website. Our website may store cookies on your computer in order to improve your future visits to the website. By using cookies, we can track information about your usage of the site, to provide customised content. If you do not want information collected through the use of cookies, you may be able to configure your browser to disable cookies.
ACCESS TO AND CORRECTION OF PERSONAL INFORMATION
You may contact us (contact details below) if you would like to request access to or correction of the personal information about you that we may hold. We may refuse to allow you access or to correct your personal information if we are legally required or entitled to do so under the Privacy Act and APPs. We may charge a fee for providing this service, but we will inform you of that at the time you make the request for access. We will not charge a fee for you to lodge a request for access to or correction of your personal information.
We will take reasonable steps to ensure the personal information we collect, use or disclose is as accurate,
complete and up to date as possible. If you think that the personal information we hold about you is inaccurate, or if your personal details change, please contact us (contact details below). If we are satisfied that any personal information is inaccurate, incomplete, out of date, irrelevant or misleading, we will amend our records accordingly and notify third parties of the change if requested by you.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to amend this Privacy Policy at any time. We will endeavour to have our current Privacy Policy available on our websites (www.baiada.com.au; www.steqqles.com.au; www.lilydalefreeranqe.com.au) at all times. You may obtain a copy of the current version of our Privacy Policy by contacting us. You should review this Privacy Policy periodically so that you are updated on any changes.
COMPLAINTS
If you believe that a breach of your privacy has occurred, you may contact us to discuss your concerns at the contact details below. Your complaint will be considered by the Privacy Officer. If the breach is deemed to be serious, the Privacy Officer may escalate the complaint internally within the organisation. Please allow us a reasonable period of time to respond to your complaint.
If you are not satisfied with how we have dealt with your complaint you may make a complaint by contacting the Office of the Australian Information Commissioner whose contact details are https://www.oaic.gov.au/.
CONTACT DETAILS
If you have any questions, comments or would like more information concerning how we manage your personal information or privacy issues please contact us at:
Baiada Poultry Pty Limited
Privacy Officer
642 Great Western Highway
Pendle Hill NSW 2145
Email: privacy@baiada.com.au or by contacting our customer service team on 1300 137 372.
This Privacy Policy was last updated in December 2025.
View the Baiada Privacy Collection Notice